Privacy
Your privacy, respected.
How Biyashara Mobility collects, uses and protects your personal information.
Lusaka from the air
Last updated: October 2026. This policy explains how Transport Solutions Zambia Limited, trading as Biyashara Mobility (“Biyashara”, “we”), handles personal information. Biyashara must never sell personal travel data.
What we collect
- Contact details you share with us (name, phone / WhatsApp number, email).
- Booking details: dates, routes, flight numbers, travellers, luggage, preferences and special requirements.
- Accessibility, health or dietary information — only when you choose to share it so we can serve you safely.
- Payment and billing records needed for receipts and accounts.
- Feedback you give us after a journey.
How we use it
- To respond to enquiries, quote, book and deliver your journeys.
- To share necessary details with the verified driver, lodge, guide or partner delivering a part of your journey — only what they need.
- To send journey updates to you and to people you approve (for example family members or your organisation).
- To keep records required for accounting, safety, incident handling and legal obligations.
- To improve our services. With your consent, to remember your preferences for future journeys.
WhatsApp and website forms
When you contact us on WhatsApp, your messages are also subject to WhatsApp’s own terms and privacy policy. When you submit the booking form on this website, your request is stored securely in our booking system and sent to our team.
Your choices and rights
- You can ask to see, correct or delete the personal information we hold about you.
- You can withdraw consent for saved preferences at any time.
- You choose who receives updates about journeys you book for others.
Security and retention
We collect the minimum necessary, restrict access to those who need it, and keep records only for as long as needed for the purposes above or as required by law.
Contact
For any privacy request, message us on WhatsApp at +260 77 0057437.
This policy is provided as a clear summary of our practices and should be reviewed against applicable Zambian data-protection requirements by a qualified adviser.