Airport transfer
Arrivals & departures
- Flight number & date
- Arrival / departure time
- Pickup or drop-off address
- Number of travellers & bags
- Child seats or assistance
How it works
No gray areas. Just a clear road.
Exactly how booking works, what to send us, what happens before you travel, what you receive and how everything in Biyashara connects — laid out so you never have to guess.
- Front door
- WhatsApp +260 77 0057437
- Quotes
- In writing, same day for standard routes
- Before pickup
- Verified driver details
- After
- Receipt & follow-up
On safari, South Luangwa National Park
The booking roadmap
Seven stages from first message to next journey.
Every Biyashara booking follows the same clear path. You always know what you do, what we do and what happens next.
- 01Stage 1 · Enquiry
You send one message
WhatsApp us — text or voice note — with what you need.
- You: share route, dates, travellers, luggage and anything special
- We: acknowledge within our service window, capture the essentials and identify urgency
- Prefer a form? The Contact page builds the WhatsApp message for you
- 02Stage 2 · Design
We design your options
Clear Essential, Comfort, Executive or Group options — matched to real capacity.
- We: match vehicles, partners and assurance level to your needs
- Every inclusion and exclusion written down — no fine print surprises
- Complex journeys get a draft itinerary for your review
- 03Stage 3 · Commit
You confirm
Approve the quote and pay the deposit — or confirm account authority.
- You: confirm and pay using the options on your quote
- We: lock suppliers and issue your booking code and confirmation card
- Cancellation and change terms issued before you pay
- 04Stage 4 · Biyashara Ready
We prepare everything
Vehicle, driver, route, guest, partner and recovery checks.
- Verified driver and vehicle details sent to you before pickup
- Flight monitoring for airport bookings
- Your Biyashara Ready confirmation for qualifying journeys
- 05Stage 5 · Experience
You travel — we coordinate
A named coordinator communicates every milestone and solves changes.
- Milestone updates on WhatsApp (optionally to family or your organisation)
- Changes approved by you before they affect price
- Recovery plan activated if reality changes
- 06Stage 6 · Close
We close properly
Receipt, feedback and your preferences saved.
- Receipt and completion confirmation
- A 30-second feedback check — every service is scored
- Preferences saved with your consent
- 07Stage 7 · Repeat
Next time is effortless
Book again without shopping around — recognised, remembered, prioritised.
- Trusted-driver preference and saved details
- Biyashara Circle recognition
- Proactive, relevant suggestions — never spam
The Biyashara ecosystem
One conversation in the middle. Everything connected around it.
Here is how our services, standards and systems link together — so one message can trigger an airport pickup, a chauffeur, a lodge, a guide and a safe return, all owned by one team.
One MessageWhatsApp is the human front door — always a person, never a bot maze
01 / 09
Arrive
Biyashara Arrival meets you at the airport, monitors your flight and hands you over to your hotel, family or onward connection.
Discover more02 / 09
Move
Chauffeur, self-drive, family, corporate and group movement for the rest of your stay or everyday life.
Discover more03 / 09
Host
Guest care, diaspora support, errands and life moments — the human layer around the journey.
Discover more04 / 09
Explore
City days, weekends, safaris, culture and adventure — connected to every transfer before and after.
Discover more05 / 09
Command
Events, conferences, delegations and VIP movement run as one live operation.
Discover more06 / 09
Verified Network
Fleets, guides, lodges and specialists who pass verification and trials, delivering to our written standards.
Discover more07 / 09
Assurances
Five assurances and a funded Assurance Reserve make every promise accountable.
Discover more08 / 09
Journey Link
A mobile page with your itinerary, driver, payment status, confirmations and emergency contact.
Discover more09 / 09
Circle
Your preferences, approved bookers and recognition — so the next journey is faster.
Discover moreSelect any node to see how it connects
What to send us
Book faster: here is exactly what we need.
Copy the list for your request into WhatsApp — or tap the button and we pre-fill it for you.
Chauffeur
Executive or city day
- Date and hours needed
- Programme / stops
- Vehicle preference
- Principal or guest name
- Protocol notes (if any)
Journey or safari
Leisure travel
- Preferred journey or interests
- Travel window
- Travellers (ages)
- Travel style & budget
- Dietary or accessibility needs
Family care
Booking for relatives
- Traveller name & phone
- Pickup and destination
- Date and time
- Mobility or health notes
- Who should receive updates
Corporate account
Organisations
- Company name & billing contact
- Typical monthly movement
- Number of bookers
- Vehicle types needed
- Preferred account type
Event
Conferences & weddings
- Event name, dates & venues
- Guest numbers & arrival pattern
- VIPs and protocol
- Shuttle loops needed
- Late-night returns
Biyashara Journey Link
WhatsApp stays the conversation. Journey Link holds the facts.
As we roll it out, confirmed itineraries come with a lightweight mobile page that becomes the single source of truth for your trip — no app to download, nothing to log into.
- Confirmed itinerary, times and locations
- Driver, vehicle, Journey Host and support contacts
- Payment and deposit status
- Hotel, activity and partner confirmations
- Packing, health, cultural and route notes
- Receipts, approved changes and cancellation terms
- Share with family or your organisation
- Emergency and recovery contact
Giraffes crossing near South Luangwa
Service standards
What you can expect — every time.
| Standard | Our commitment |
|---|---|
| Response | Every enquiry acknowledged within our published service window |
| Quote turnaround | Same day for standard routes; complex journeys after real supplier checks |
| Driver details | Shared before every pre-booked pickup |
| Arrival coordination | Flight-aware where possible; name-board on request |
| Communication | WhatsApp before and during every trip |
| Vehicle presentation | Clean, checked, seatbelt-first |
| Pricing | Written quote; no unapproved surprise charges |
| Follow-up | Completion confirmation and feedback capture |
Payments & confirmations
Money matters, made simple.
| Topic | How it works |
|---|---|
| Quotes | Issued in writing with inclusions, exclusions, price logic and validity |
| Deposits | Required for multi-day journeys, packages, events and supplier commitments — stated on your quote |
| Balance | Due date stated in writing before you confirm |
| Payment methods | Listed on your quote (typically bank transfer and mobile money; remote options for international payers) |
| Accounts | Monthly consolidated invoice with itemised trip logs |
| Changes | Approved by you before they change the price |
| Cancellations | Terms issued before payment; see Booking Terms |
| Receipts | Issued for every payment |
Full details: Booking Terms.
Booking questions
Still wondering how it works?
How do I book with Biyashara?
Send us a WhatsApp message on +260 77 0057437 with your route, dates, number of travellers and anything special (luggage, child seats, accessibility, occasion). A voice note is perfectly fine.
- We acknowledge your message and ask only what we need.
- You receive clear options — Essential, Comfort, Executive or Group — with inclusions and exclusions in writing.
- You confirm, and receive a booking code and confirmation card.
- Before pickup you receive your verified driver and vehicle details.
You can also use the booking form on our Contact page, which opens WhatsApp with your details already filled in.
Do I need to pay a deposit?
For single transfers and day services, payment terms are stated on your quote. Multi-day journeys, packages, events and anything that requires us to commit lodges, flights or specialist suppliers need a deposit to secure them, with the balance date stated in writing. Corporate accounts are billed monthly with itemised trip logs.
How can I pay?
The payment options available for your booking are listed on your quote — typically bank transfer and mobile money, with remote payment options for international clients and diaspora families paying on behalf of relatives in Zambia. You always receive a receipt.
Will the price change after my journey?
No. Our Price Assurance means no unapproved surprise charges. Anything that can change the price — waiting time, out-of-town travel, late-night service, extra stops — is explained before you confirm, and any change during the journey is approved by you first.
How quickly will you respond?
Every enquiry is acknowledged within our published service window and standard routes are usually quoted the same day. Complex journeys, events and delegations take a little longer because we confirm real availability with real suppliers before we promise anything.
Can I change or cancel a booking?
Yes — tell us as early as possible. Cancellation terms are always issued in writing before you pay, and depend on what has been committed to suppliers (for example lodges, charter flights or event capacity). See our Booking Terms for the full framework.
No questions match — ask us on WhatsApp.
Ready when you are
Now you know the road. Let’s start.
One message is all it takes.
One message · One accountable team · All of Zambia